Shipping & Return
As our products are customized, order changes are restricted, and we do not provide refunds or accept returns. Prior approval is necessary for all orders before entering the production process. Once your order is approved, modifications can be made within the given guidelines. Please review the order policies outlined below for more details.
To accommodate the custom nature of our products, order changes are possible within 24 hours of placing your order. Please contact us at contacts@jpiecabinets.com, and remember to provide your order number.
Order Cancellation:
For custom products, order modifications are only allowed within 24 hours of placing your order. To request changes, please email contacts@jpiecabinets.com and include your order number.
As our custom-made products are tailored specifically for your kitchen, we do not accept returns. However, we stand by our commitment to quality and will address any manufacturing-related imperfections by fixing or replacing the product.
We dedicate significant time to crafting your cabinet doors and panels, ensuring their safe arrival is of utmost importance to us. While we strive for damage-free delivery, unforeseen incidents can occur. Therefore, we kindly ask you to inspect your order within 24 hours of receipt and document any damage with photographs. If any damage is observed during the delivery process, please ensure the driver acknowledges it on your delivery slip. To initiate a damage claim, email photos of the damage, along with your shipping documents, to contacts@jpiecabinets.com within 24 hours of receiving your order. Please note that claims reported after 24 hours of delivery are considered void.
Customer Support:
We understand that home improvements can feel overwhelming, but don't worry, we're here to assist you every step of the way! Our dedicated customer support team is available via phone, live chat, or email to provide prompt assistance and keep your project on track. Before reaching out, you might find answers to your questions in our helpful How-To Videos or FAQ section. We've made an effort to address any potential inquiries you may have.
